Privacy & Cookie Policy

Last updated: March 2026

At Gem Creative, your privacy matters. This policy explains what information we collect, how we use it, and how we keep it safe.

1. What information we collect

When you use this website, we may collect:

Information you provide directly

  • Name

  • Email address

  • Phone number (if provided)

  • Any details you include in your enquiry message

Information collected automatically

  • Basic website usage data (e.g. pages visited, time spent on site)

  • Cookies (see section below)

2. How we use your information

We only use your information to:

  • Respond to your enquiries

  • Communicate with you about your project

  • Improve the performance and usability of the website

We do not sell, rent, or share your data for marketing purposes.

3. How your data is stored

Your information is securely stored using trusted third-party platforms (such as our website provider and email services).

We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

4. How long we keep your data

We only keep your information for as long as necessary to:

  • Respond to your enquiry

  • Maintain relevant business records

If you would like your data removed, you can request this at any time (see section 7).

5. Third-party services

This website is hosted on Squarespace, which may process data on our behalf.

We may also use basic analytics tools to understand how visitors use the site. These tools collect anonymised data and do not identify you personally.

6. Cookies

Cookies are small files stored on your device that help improve your browsing experience.

This website uses cookies to:

  • Ensure the site functions properly

  • Understand how visitors use the site

  • Improve performance and user experience

You will be given the option to accept or manage cookies when you first visit the sit

You can also control or delete cookies through your browser settings.

7. Your rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

To do this, please contact us using the details below.

8. Contact

If you have any questions about this policy or your data, you can contact:

Gem Creative

gem@gemcreative.co.uk

9. Updates to this policy

We may update this policy occasionally to reflect changes to our website or legal requirements. Please check this page from time to time for updates.